Open that app from your Applications folder to begin installing the operating system. MacOS Sierra 10.12 can upgrade El Capitan, Yosemite, Mavericks, Mountain Lion, or Lion; OS X El Capitan 10.11 can upgrade Yosemite, Mavericks, Mountain Lion, Lion, or Snow Leopard; OS X Yosemite 10.10 can upgrade Mavericks, Mountain Lion, Lion, or Snow Leopard.
You should try each, one at a time, then test to see if the problem is fixed before going on to the next.
Be sure to backup your files before proceeding if possible.
Apple support is here to help. Learn more about popular topics and find resources that will help you with all of your Apple products. As a result, Apple’s focus on the Mac waned: the hardware didn’t receive an update for over four years, and then OS X, once regularly updated with interesting features, now only receives the scraps from iOS. If you want to see this in action, check out iMessage on Mac: the flagship feature of iOS, iMessage stickers, barely works on Mac. I don’t hate the OS, I hate the way Apple does business. They come out with a newOS every year and if you have a laptop that’s at least 4 years older than the newer version it starts to run down because they stop making updates for it, which forces you to buy a new one, which they price anywhere between 900.00 and 3000.00.
- Shutdown the computer, wait 30 seconds, restart the computer.
- Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
- Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
- Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
- Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
- Erase and Install OS X Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears:
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- Select Disk Utility from the Utility Menu and click on Continue button.
- When Disk Utility loads select the drive (out-dented entry) from the Device list.
- Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
- Set the Format type to Mac OS Extended (Journaled.)
- Click on the Apply button, then wait for the Done button to activate and click on it.
- Quit Disk Utility and return to the Utility Menu.
- Select Install OS X and click on the Continue button.
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Nov 16, 2017 8:03 PM